During delivery, please check condition of the parcel and make sure to issue reserve on the carrier delivery receipt in case of any doubt or visible damages.
In case of damages, no process will be possible without reserves issued on delivery note.
In the event of loss, claim will be open with the carrier to confirm definitive loss.
If at the end of the process of researching ( delay out of control ) carrier confirms loss of the parcel, dispatch of a new product will be automatically programmed, according initially indicated delay. Note there is no way for us to allow a refund for lost items. Parcels indicated as delivered by the carrier and not subject to reserves, will be considered as conforms, ending then our services.