All our goods are shipped from our European warehouses, with a specific tracking number traceable in real time via the carrier's website. Deliveries made within the European Union will not be subject to any additional fees, taxes or duties. Shipments to countries outside the European Union will be subject to local taxes as they are automatically invoiced excluding VAT on our website.
IN STOCK Sent the same day if ordered before 12:30PM. Full quality control is carried out and video recorded before shipment.
NOT IN STOCK The products mentioned as “available within X to X days” will be shipped as soon as available.
Delay may vary due to many factors independent of our reactivity.
Delay may vary due to many factors independent of our reactivity.
Contact us before ordering if you have a mandatory delivery date.
DAMAGED / LOST SHIPMENTUpon receiving your delivery, please check condition of the parcel and make sure to document the issue with the carrier on the carrier delivery receipt in case of any doubt or visible damages.
In the event of a damaged parcel, no process will be possible without documentation of the damage on the delivery note.
In the event of loss, a claim will be opened with the carrier to confirm definitive loss.
If at the end of the process of researching (a delay out of our control) the carrier confirms loss of the parcel, dispatch of a new product will be automatically programmed, in accordance with the initially requested lead time from the date of the new dispatch. Please note that there is no way for us to provide a refund for lost items. Parcels indicated as delivered by the carrier and with no documented issues will be considered successfully delivered, thereby concluding our service to you.
In the event of a damaged parcel, no process will be possible without documentation of the damage on the delivery note.
In the event of loss, a claim will be opened with the carrier to confirm definitive loss.
If at the end of the process of researching (a delay out of our control) the carrier confirms loss of the parcel, dispatch of a new product will be automatically programmed, in accordance with the initially requested lead time from the date of the new dispatch. Please note that there is no way for us to provide a refund for lost items. Parcels indicated as delivered by the carrier and with no documented issues will be considered successfully delivered, thereby concluding our service to you.
